You open a ticket.
We open the rack.
Reboots, cabling, hardware swaps and rack work, done by our technicians so you do not have to travel.
Rack A12
Databarn AMS
€75 / hour
Scheduled visits
Technician on site
Disk swap · bay 4 · photo report follows
Locations
Where we open the rack
Home sites plus other datacenters in the Netherlands and around Düsseldorf and Frankfurt on request.
Databarn
Amsterdam
Regular remote hands at this facility. Open a ticket with your rack position.
NorthC
Amsterdam
Regular remote hands at this facility. Open a ticket with your rack position.
Qupra
Amsterdam
Regular remote hands at this facility. Open a ticket with your rack position.
Skylink DC
Netherlands
Regular remote hands at this facility. Open a ticket with your rack position.
nLighten
Netherlands
Regular remote hands at this facility. Open a ticket with your rack position.
Other DCs on request
Netherlands · Düsseldorf · Frankfurt
Any other datacenter in the Netherlands, and in Germany around Düsseldorf and Frankfurt. Quoted per job.
Scope
Hands at the rack, eyes on your gear
The common cases, handled by technicians who work in these halls every day.
Power and reboots
Power cycling, cold boots, checking PSU status and PDU ports when a machine stops responding.
Cabling
Patching cross-connects, replacing copper and fiber cables, checking link lights and reseating transceivers.
Hardware swaps
Replacing disks, RAM, PSUs and fans with parts you ship to us or spares you store on site.
Visual checks
LED and display status, serial and asset label reads, photos of your equipment on request.
Included vs. billable
What your colocation contract already covers
Fair-use remote hands are part of every colocation contract, and colocation customers get discounts on billable work. Longer jobs run as scheduled visits at €75 per hour.
Included with colocation (fair use)
- Power cycle / reboot of your equipment
- Visual status check of LEDs and displays
- Reporting serial numbers and label details
- Checking and reseating existing cables
- Pressing physical buttons or switches on request
Billable work
- Rack and stack of new or replacement hardware
- Component swaps: disks, RAM, PSU, fans, NICs
- OS reinstall assistance with console attached
- Structured cabling work and new cross-connects
- Receiving, unpacking and storing shipments
- Decommissioning and packing equipment for return
A customer rack in Amsterdam, stacked and cabled by our technicians.
Fiber patching and chassis work during a scheduled visit.
Process
From ticket to report
Every job runs through the same four steps, so you always know what happened at your rack.
Step 1 · Open a ticket
Describe the task, rack position and preferred time window in the client panel. We reply with available appointment slots.
Step 2 · Confirmation
We confirm scope, expected duration and the applicable rate before any billable work starts.
Step 3 · Work is performed
A technician performs the task at the rack. For longer jobs you can stay in contact through the ticket.
Step 4 · Report
You get a summary in the ticket: what was done, time spent and photos where useful.
Coverage
Tasks we handle
Not exhaustive. If your task is not listed, describe it in the ticket and we will tell you if we can do it.
Power and console
- Power cycle and cold boot
- PDU port checks and toggling
- Attach crash cart / IPMI console
- BIOS and boot-order changes on instruction
Cabling and network
- Patch and replace copper or fiber
- Reseat SFP/QSFP transceivers
- Check link lights and port status
- Label and document cabling
Hardware and logistics
- Rack and stack of servers
- Disk, RAM, PSU and fan swaps
- Receive and store shipments
- Decommission and prepare returns
Something else? Describe it in a ticket and we will confirm scope and rate.
Pricing
Simple hourly pricing
Scheduled visits at €75 per hour. Colocation customers get fair-use remote hands included and discounts on billable work. Emergency dispatch with an SLA guarantee is coming soon.
Colocation customers
Part of every colocation contract
- Fair-use remote hands included: reboots, checks, reseating cables
- Discounted hourly rate on scheduled visits
- Spare parts storage at the facility
Scheduled remote hands
By appointment, billed per started hour
- Book a time window through a ticket
- Scope and rate confirmed before the visit
- Written report with photos afterwards
Emergency remote hands
Not yet available
- No emergency dispatch at the moment
- No SLA guarantee on response times yet
- Guaranteed-response option is coming soon
All prices excluding VAT. Billable work is always confirmed in the ticket before it starts. Jobs in other datacenters in the Netherlands or around Düsseldorf / Frankfurt are quoted per job.
Get started
Need hands at your rack?
Open a ticket with your rack position and the task. For colocation quotes including remote hands, our team will get back to you within one business day.
- At home in Databarn, NorthC, Qupra, Skylink DC and nLighten
- Other DCs in the Netherlands and around Düsseldorf / Frankfurt on request
- Response confirmed in the ticket before work starts
- Photos and summary after every completed job
Partner network
From rack and stack to on-site debugging, organized with our partners. Replacement parts can often be sourced too.
Spare parts storage
Ship spares ahead of time. We store them and use them when a swap is needed.
Documented work
Every job ends with a written summary and photos in your ticket history.